Shipping Information
At Teks Gear, we’re dedicated to getting your performance activewear to you as quickly and efficiently as possible. Below you’ll find all the details about our shipping options and timelines.
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timelines
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | FREE (on orders over $50) | 15-25 business days after shipping | EMS |
Note: We ship worldwide, excluding some Asian countries and remote regions. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely happy with your Teks Gear purchase, our straightforward returns process makes it easy to get what you need.
Return & Exchange Eligibility
We accept returns and exchanges for items that meet the following criteria:
- Items must be returned within 15 days of delivery
- Products must be unworn, unwashed, and in original condition with tags attached
- Original packaging should be included when possible
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Underwear (including Bras and Bottoms from our underwear category)
- Socks & Hosiery
These items are considered final sale.
How to Initiate a Return or Exchange
- Submit Your Request
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information. - Wait for Authorization
We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions. - Package Your Items
Securely package the items you’re returning, including the original packing slip or a copy of your order confirmation. - Ship Your Return
Send your package to our returns center at:
Teks Gear Clothing Shop
1314 89th Avenue
Oakland, US 94621
We recommend using a trackable shipping service as you are responsible for the return shipping costs.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Teks Gear Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date Ordered] Items to Return/Exchange: [List items, sizes, colors] Reason for Return/Exchange: [Fit issue, damaged item, wrong item received, etc.] Preferred Resolution: [Refund / Exchange for (specify item, size, color)] Contact Information: [Your Name, Email, Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Refund Processing
Once we receive your return:
- Please allow 3-5 business days for inspection and processing
- Refunds will be issued to your original payment method
- Credit card/PayPal refunds typically appear within 5-10 business days after processing, depending on your financial institution
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your replacement items.
International Returns
International returns follow the same process. Customers are responsible for any customs duties or international shipping costs associated with returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no cost to you, including covering return shipping.
Need Help?
If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our customer service team. We’re here to help ensure your Teks Gear experience meets our high standards for performance and satisfaction.
Email: [email protected]