Privacy Policy

Last Updated: December 2023

At Teks Gear Clothing Shop (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website topsclothingshop.com and make purchases from our global activewear collection.

As a performance-driven activewear brand serving customers worldwide (excluding some Asian countries and remote regions), we understand that your privacy is as important as the quality of our products. We’ve designed this policy to be transparent about our data practices while maintaining the reliability and versatility you expect from Teks Gear.

1. Information We Collect

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (Visa, MasterCard, JCB), PayPal account information, and billing address
• Account Information: Username, password, and preferences for registered users
• Order History: Details of purchases, returns, and exchanges

Technical Information

• Device Data: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, and referring URLs
• Location Data: General geographic location for shipping verification and regional compliance

Communication Data

• Customer service inquiries and responses
• Feedback, reviews, and survey responses
• Marketing preferences and communication history

2. How We Use Your Information

Order Processing and Fulfillment

• Process payments and prevent fraudulent transactions
• Arrange shipping and provide order tracking
• Manage returns, exchanges, and customer service requests
• Verify your location for international shipping compliance

Customer Experience Enhancement

• Personalize your shopping experience across our product categories
• Recommend products based on browsing and purchase history
• Improve website functionality and user interface
• Communicate about promotions, new arrivals, and brand updates

Business Operations and Security

• Protect against fraud, security threats, and unauthorized activities
• Comply with legal obligations and enforce our terms of service
• Analyze business performance and customer trends
• Conduct market research and product development

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your data in the following circumstances:

Service Providers

• Payment Processors: Secure payment gateways for credit card and PayPal transactions
• Shipping Partners: Logistics companies for order delivery and tracking
• IT Services: Cloud hosting, data storage, and website maintenance providers
• Marketing Platforms: Email service providers and analytics tools (with appropriate safeguards)

Legal Requirements

• Comply with court orders, legal processes, or government requests
• Protect our rights, property, or safety, and that of our customers
• Investigate fraud or security breaches

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity, subject to the same privacy commitments.

4. International Data Transfers

As a global brand shipping to customers worldwide (excluding some Asian countries and remote regions), your data may be processed and stored in countries outside your residence. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with international partners
• Compliance with applicable data protection laws

5. Data Storage and Security

Storage Duration

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Order information: 7 years for tax and business records
• Customer service communications: 3 years for quality assurance
• Marketing preferences: Until you opt-out or request deletion

Security Measures

We implement industry-standard security measures to protect your data:

• Encryption: SSL/TLS encryption for data transmission and AES-256 for stored data
• Access Controls: Role-based access restrictions and authentication protocols
• Network Security: Firewalls, intrusion detection, and regular security audits
• Payment Security: PCI-DSS compliance for all payment processing

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Limit how we use your personal information

Communication Preferences

• Opt-out of marketing communications at any time using the unsubscribe link in our emails
• Adjust cookie preferences through your browser settings
• Control location tracking through your device or browser settings

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may need to verify your identity before processing.

7. Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality, shopping cart, and checkout processes
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance

Third-Party Tracking

We use trusted third-party services for analytics, advertising, and social media integration. These partners may place cookies and similar technologies on your device. You can control these through:

• Browser settings to block or delete cookies
• Opt-out tools provided by specific service providers
• Industry opt-out programs for interest-based advertising

8. Children’s Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Information